Our Policies

Lead Times

Custom Sublimated Gear

For custom sublimated gear, please note that production times are typically 4-6 weeks from the date of order placement. The production times do not include time required for design and mock-ups. Once your order is ready for delivery, we will contact you to arrange the final payment and confirm the delivery details.

Custom Hats, Gloves, and Bats

Custom hats, gloves, and bats have shorter production times, usually ranging from 2-3 weeks from the date of order placement. This does not include time required for design and mock-ups. Once your order is ready for delivery, we will contact you to arrange the final payment and confirm the delivery details.

Color Matching

Harmony Sports Color Matching Policy

At Harmony Sports, we understand the importance of color consistency and strive to provide the best color matching services possible. However, it is important to note that color matching, especially in the realm of customization, can present challenges. Please review our Color Matching Policy for a clear understanding of our commitment and limitations in this regard.

Color Matching Limitations

While we aim to provide excellent color matching services, we cannot guarantee exact color matches in all cases. Several factors may affect the outcome, including variations in fabric dyes, material composition, and differences in monitor or print settings. Items sourced from various vendors and even products from the same vendor in different fabrics may exhibit color variations. These discrepancies are more likely to occur when ordering uniforms alongside accessories like bags, caps, visors, socks, etc.

On-the-Field Test

At Harmony Sports, we follow an on-the-field test approach. This means that if the color variance is not perceptible when your players are on the field or court, we consider it acceptable, and the order proceeds. Our primary concern is to ensure that any color variations are not visually significant during gameplay.

Quality Assurance

While we stand behind the quality of our products, certain types of damage are not covered under our return or warranty policy.
The following are excluded from coverage:

Natural Wear and Tear

All products will gradually show signs of wear with regular use. This includes fading of colors, fabric thinning, pilling, and small tears that occur due to everyday activities or general use over time.

Damage from Sliding or Abrasive Contact

Damage resulting from sliding on turf, contact with rough surfaces, or any activities involving friction or abrasives (e.g., sliding on concrete or turf) is not covered under our policy.

Improper Care

Damage caused by failure to follow the provided care instructions is not covered. This includes washing at high temperatures, using bleach, or drying on high heat.

Extreme Wear or Misuse

Damage resulting from extreme use, large tears, or significant fabric degradation caused by misuse (such as using the product for non-athletic purposes or activities not intended by the product) is not covered.

Return Policy

Returns

Because all Harmony items are fully custom we do not except returns and all sales are final. However if you receive an incorrect item or it is defective we are happy to work with you to resolve the issue.

Defective or Incorrect Items

Due to the custom nature of all our products all sales are final, however if you receive an incorrect item, or an item with a mistake made by Harmony Sports please contact us through our website Harmonybats.com or email us at info@harmonybats.com within 7 days of receiving the product. We will work with you to resolve the issue as soon as possible, which may include providing a replacement or adjusting the final payment at our discretion.

Payment Policy

Half Payment to Start Production

For all team orders, including custom sublimated gear, custom hats, gloves, and bats, we require a payment of half the total order amount to initiate production. This payment is due at the time of order placement and is non-refundable. Production will start as soon as payment has been made. The remaining balance of your order, including any applicable taxes and shipping fees, must be paid before any delivery can be made of the products ordered. We will provide you with an invoice for the outstanding balance, and you can make the final payment through the payment method used for the initial deposit.

Add-Ons New Players

We understand that add-ons and new players happen, so we will try to accommodate this as quickly as possible. Be aware that production times are the same for add on players as the original order that was placed which typically is 4-6 weeks from the time the order is placed. There are however production costs to reordering in small batches, therefore a $10 production set up charge will be added to any orders under 10. This fee is applied to the whole order and not the individual items, so grouping added players together is the most cost effective.

Sizing

We want your team to feel confident in their gear. To make sure everything fits just right, take a look at our Sizing Chart before placing your order. It covers measurements for jerseys, hoodies, shirts, pants, and more.

Frequently Asked Questions

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nulla vehicula velit eget metus finibus ultrices. Etiam consequat eleifend elit id consectetur. Nulla bibendum faucibus tellus, in placerat ex aliquam sed. Quisque porttitor, nulla et pharetra posuere, nibh arcu laoreet lectus, ut volutpat est sem sed velit. Pellentesque vehicula, ex at viverra gravida, ipsum elit vulputate turpis, eu vestibulum mauris purus sed velit.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nulla vehicula velit eget metus finibus ultrices. Etiam consequat eleifend elit id consectetur. Nulla bibendum faucibus tellus, in placerat ex aliquam sed. Quisque porttitor, nulla et pharetra posuere, nibh arcu laoreet lectus, ut volutpat est sem sed velit. Pellentesque vehicula, ex at viverra gravida, ipsum elit vulputate turpis, eu vestibulum mauris purus sed velit.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nulla vehicula velit eget metus finibus ultrices. Etiam consequat eleifend elit id consectetur. Nulla bibendum faucibus tellus, in placerat ex aliquam sed. Quisque porttitor, nulla et pharetra posuere, nibh arcu laoreet lectus, ut volutpat est sem sed velit. Pellentesque vehicula, ex at viverra gravida, ipsum elit vulputate turpis, eu vestibulum mauris purus sed velit.